General Terms and Conditions of Sale
& Legal Notice

 

 

General Terms and Conditions of Sale

The company: Le Rouge Français (hereinafter “Le RF”), in the form of a simplified joint-stock company, whose registered office is located at 27 bis Rue Voltaire, 92140 CLAMART – FRANCE, registered with the Trade and Companies Register under the number 853.688.430.

To contact the company, please send an email to contact@lerougefrancais.com.

Acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the contractual relations between any non-trading natural person wishing to make a purchase on the www.lerougefrancais.com. website. In this context, the buyer and the vendor agree that these General Terms and Conditions of Sale, together with the order, as agreed to by the company, the Conditions of Use of the Site and the Privacy Policy, exclusively govern their relations.

Amendment of the General Terms and Conditions of Sale

Le RF reserves the right to modify the General Terms and Conditions of Sale unilaterally and at any time. Changes to the General Terms and Conditions of Sale, once published online, will be applicable to all orders placed thereafter.

These General Terms and Conditions of Sale contain important information, in particular with regard to the guarantee and limits of liability. You hereby acknowledge that you have read and accepted them.

Definitions and Application

1. In these General Terms and Conditions of Sale, “Le RF” refers to Le Rouge Français. “You” refers to the buyer who places an order on this website and “Products” refers to Le RF products that can be ordered on the www.lerougefrancais.com website.

2. The purchase of a Product on this website implies the buyer’s unreserved acceptance of these terms and conditions of sale, which apply to any purchase delivered in a country in the European Union and in the world.

Geographical Area

The online sale of the Products presented on the website is reserved for buyers resident in the European Union, for deliveries requested in this geographical zone.

The Products

The products governed by these General Terms and Conditions are the products displayed on Le RF’s website accessible at www.lerougefrancais.com. These products are offered for sale within the limits of available stocks.

Le RF shall do its utmost to ensure that photographic representations of the products are as accurate as possible. However, it is possible that your perception of the photographic representation of the Products on your own screen does not correspond exactly to the Product.

Prices and Payment

1. The prices shown on this website are net sales prices (VAT not applicable, according to Article 293 B of the French General Tax Code). Prices may be modified at any time. However, it is understood that the price shown on the website on the day the order is confirmed shall be the only price applicable to the buyer.

2. The total amount payable to Le RF for an order is the sum of the prices of all the products ordered as indicated on the website on the date of the order (Product Subtotal) and the delivery charges.

3. Payment is required at the time of placing the order. Payments shall be made by credit card or PayPal, through the secure systems of PayPal and the BNP platform. The information transmitted is encrypted by software; no third party has access to it while it is being transmitted on the network.

4. For certain countries in the European Union, you may be asked to pay applicable import taxes.

Orders are placed on the WordPress platform via the “Shop” section of the www.lerougefrancais.com website.

Liability

In the process of selling online, the vendor is only bound by an obligation of means and may not be held liable for any damage resulting from the use of the Internet network, such as data loss, hacking, viruses, interruption of service or other involuntary problems.

1. If you do not pay for the order in accordance with these General Terms and Conditions of Sale, Le RF reserves the right to adopt the following measures:

a. to defer the delivery and place the Products ordered back in stock and/or

b. to have no further dealings with you, and Le RF will not be liable to you for any loss or damage resulting from such action.

2. You are responsible for determining that the Products are suitable for your intended use.

3. In accordance with the “Guarantee” clause below and within the limits defined by law, in the event that Le RF should fail in its obligations defined in the General Terms and Conditions of Sale or by other legal provisions (such failure including any defects inherent to the Product), Le RF’s liability shall be limited to the reimbursement or replacement of the Products in question.

Guarantee

The Products do not benefit from any commercial guarantee within the meaning of Articles L. 211-15 et seq. of the French Consumer Code.

The Products benefit from the legal guarantee provided for in Articles 1641 et seq. of the French Civil Code and in the provisions of articles L. 211-4 et seq. of the French Consumer Code.

In case of non-conformity of a product sold, within the meaning of these provisions, it may be returned free of charge to the vendor who will provide a replacement. Failing this, the provisions of Article L. 211-10 of the French Consumer Code shall be applied, under the terms of which:

“If neither repair nor replacement of the product is possible, the buyer may return the product and obtain reimbursement of the price or keep the product and obtain reimbursement of a portion of the price.

The buyer has the same option:

1. If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be implemented within one month of the buyer making their claim;

2. Or if that solution cannot be implemented without major inconvenience for the buyer given the nature of the product and its intended use.

However, the sale shall not be cancelled if the lack of conformity is minor.”

Right of Withdrawal

In accordance with the provisions of Article L. 121-20 of the French Consumer Code, you have a right of withdrawal, which allows you to return the Products without giving a reason or incurring a penalty. However, if the return of the Products is due neither to a defect nor to an error on the part of Le RF, the cost of returning the goods shall be borne by you.

You may exercise this right within 7 clear days from receipt of the Products.

If you exercise  this right of withdrawal, you shall, at your own expense, return the Products ordered, in a condition suitable for re-marketing, to the following address: 27 bis Rue Voltaire, 92140 CLAMART – FRANCE.

Le RF shall issue a refund within 30 days from the date on which the right of withdrawal was exercised.

Refunds and Returns

Only items purchased on the Le RF website (www.lerougefrancais.com) can be returned to Le RF for reimbursement or exchange. Items purchased from a department store, retailer or any other location must be returned to the original point of sale.

If you have made a mistake and purchased the wrong Product from us on our website, Le RF will exchange your Product for the Product you intended to purchase. The returned Product must not have been opened and must be in perfect condition for sale. The delivery and return costs shall be borne by you.

If the use of one of our Products has caused skin irritation, you can either exchange it or obtain a reimbursement.

The Products shall be returned to the company. The delivery costs of returning the Products shall be borne by the customer. In France, you will be invoiced for a delivery charge of EUR 6 (all taxes included) if the refund of part of the original order reduces the order total to below EUR 60 (all taxes included), the threshold from which delivery is free of charge.

If an item is damaged during transport between Le RF and the delivery location, it shall be exchanged or reimbursed by Le RF. The delivery costs for the return of the said Products shall be refunded if the Products sent do not conform to the order, if the Products are damaged during transport, or if they are defective.

In any event, an original proof of purchase must be provided and the Products must be returned within 14 days of receipt of the order in order for Le RF to proceed with any reimbursement or exchange. Please contact us by email at contact@lerougefrancais.com before returning a product to us so that our sales staff can facilitate the process. We recommend that you keep the receipt obtained from the freight agent until you are assured that your package has been received by Le RF. We may ask you to produce it if we do not receive your package.

We shall endeavour to process your returns within 10 working days of receipt and the refund shall be made via the payment method you used for payment.

Force Majeure

In the event that Le RF is delayed in executing or is unable to execute the obligations defined by the order owing to an unforeseeable event beyond its control, Le RF shall not be held responsible and the deadline for fulfilling the order shall be extended for the duration of the said event considered to be a case of force majeure.

Personal Data

The information submitted by you as part of your Product order will be subject to data processing. The website is hosted by the publisher WIX.

Applicable Law

These General Terms and Conditions of Sale online are subject to French law and any dispute relating to their execution or interpretation shall fall under the jurisdiction of the Paris courts, subject to applicable public policy provisions.

The information detailed in this document pertains to the e-commerce site managed by Le Rouge Français.

Delivery

The products are available for delivery to the address of your choice, as indicated during the ordering process, in mainland France, Corsica, Monaco or elsewhere in Europe. It is your responsibility to provide us with all details necessary to ensure the proper delivery of your order.

Depending on your order, we can offer you different delivery services. Your total share of the freight costs depends on the delivery method you choose and is reiterated during the delivery step of the online ordering process before its validation.

Depending on the delivery service chosen, your order will be delivered within 2 working days from the validation of your order for orders placed before 2.00 p.m., from Monday to Friday. Your order will be delivered no later than 10 working days after validation of your order.

Domestic Delivery:

Delivery in France and Monaco: fixed delivery costs for home deliveries or deliveries to collection points in France and Monaco are indicated when you place your order online. Delivery is free for all orders over EUR 60, including VAT (rates and conditions subject to change).

Delivery to a Collection Point: (service only available in France)

1- Delivery to one of 10,000 La Poste collection points

2- Delivery to a partner retailer

Delivery in Europe:

Delivery costs for home deliveries in Europe can be viewed by consulting the simulator available before validating the order. Additional charges may be required by the carrier before delivery of the package in accordance with the conditions of the importing country’s duties and taxes.

Legal Notice

PROTECTION OF PERSONAL DATA ON THE WEBSITE

The www.lerougefrancais.com website, as it was initially designed, is not intended to collect personal data relating to its visitors. The only personal information recorded is that which is voluntarily provided by Internet users who register their information using the contact form. No personal information shall be transferred to third parties or commercial companies.

PERSONAL INFORMATION

Users of the website are informed that they have the right to access, modify, rectify or delete any data that concerns them (Article 39 et seq. of the French Data Protection Act of 6 January 1978 on “Information Technology, Data Files and Civil Liberties”). This right can be exercised by contacting: contact@lerougefrancais.com.

COPYRIGHT

The entire website is subject to French legislation on copyright and intellectual property. All reproduction rights are reserved, including for downloadable documents. However, information specific to this website may be used by third parties under the following conditions: all information published directly on the website, with the exception of iconography, photos, videos, posters, logos and trademarks, may be reproduced, represented or redistributed by third parties on any medium after a making prior request addressed to: contact@lerougefrancais.com, provided that the source is explicitly mentioned (the Internet address of the www.lerougefrancais.com website must be included in the reference) and that the purpose for which it is to be used is specified. The establishment of a link pointing to the address www.lerougefrancais.com requires the prior agreement of the Le RF brand. Any such request shall be addressed to: contact@lerougefrancais.com. The Le RF brand shall not be held liable for the content of websites directing to the www.lerougefrancais.com address.

COMPANY

The company: Le Rouge Français (hereinafter “Le RF”), in the form of a simplified joint-stock company, whose registered office is located at 27 bis Rue Voltaire, 92140 CLAMART – FRANCE, registered with the Trade and Companies Register under the number 853.688.430.

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